Terms & Conditions
1. About us
1.1 This website is operated by Heatio Limited (“Heatio”, “we”, “us” or “our”). We are a company registered in England and Wales under company number 14044906, and our registered office is at Edward Pavilion, Royal Albert Dock, Liverpool, Merseyside, England, L3 4AF.
1.2 Our VAT number is GB 428 4677 63.
1.3 You can contact us by telephone on 0151 540 3998 or by email at hello@heatio.com.
2. Scope of these Terms
2.1 These terms and conditions (“Terms”) set out the basis on which you may access and use the website operated by Heatio Limited, including any content, information, tools and services made available on or through it (together, the “Site”).
2.2 By accessing or using the Site, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Site.
2.3 These Terms apply to all visitors to the Site, including homeowners, installers, other businesses and partners, whether you are browsing the Site or using any tools, forms or dashboards which are accessible from it.
2.4 If you use any Heatio products or services under a separate written agreement (for example, a software licence, pilot agreement, data licence or other commercial contract), the terms of that agreement will apply to those products and services. If there is any conflict between these Terms and a separate written agreement, the separate written agreement will take precedence for the relevant products or services.
2.5 Our Privacy Policy and Cookie Policy explain how we handle your personal data and use cookies and similar technologies. By using the Site, you acknowledge that you have read those documents as well as these Terms.
2.6 The Site is primarily directed at individuals and organisations in the United Kingdom. If you choose to access the Site from outside the United Kingdom, you are responsible for compliance with any local laws that may apply.
3. Using our Site
3.1 You may use the Site only for lawful purposes and in accordance with these Terms.
3.2 The Site is intended for users who are at least 18 years old. By using the Site, you confirm that you are at least 18, or that you are accessing it under the supervision of a parent, guardian or authorised representative.
3.3 If you are using the Site on behalf of a business, organisation or other legal entity, you confirm that you are authorised to bind that entity to these Terms and that “you” in these Terms will refer to that entity.
3.4 You must not use the Site:
a. in any way that breaches any applicable local, national or international law or regulation;
b. in any way that is unlawful, fraudulent, misleading or harmful, or has any unlawful or fraudulent purpose or effect;
c. to bully, insult, intimidate or humiliate any person, or to send or upload any material that is defamatory, obscene, offensive, hateful or inflammatory;
d. to infringe or violate our intellectual property rights or the intellectual property rights of any third party;
e. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (“spam”);
f. to knowingly transmit any data, send or upload any material that contains viruses, trojans, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or
g. to attempt to gain unauthorised access to the Site, the server on which the Site is stored, or any server, computer or database connected to the Site.
3.5 You must not attempt to interfere with, damage, disrupt or circumvent the security or integrity of the Site or any related systems, nor seek to reverse engineer, decompile or otherwise obtain the source code of any part of the Site, except to the extent permitted by law.
3.6 We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the Site for business or operational reasons. Where reasonably possible, we will try to give you reasonable notice of any major suspension or withdrawal.
3.7 You are responsible for making all arrangements necessary for you to access the Site, including ensuring that your hardware, software and internet connection are suitable. You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms and comply with them.
4. Accounts and security
4.1 Certain parts of the Site may require you to create an account and log in. You must ensure that all information you provide when creating or updating an account is accurate, complete and up to date.
4.2 You are responsible for safeguarding your login details, including any username, password or other credentials used to access your account. You must not share your login details with any other person or allow anyone else to use your account.
4.3 If you become aware of, or suspect, any unauthorised use of your account or any other breach of security, you must notify us as soon as reasonably possible using the contact details set out in these Terms.
4.4 If you are using the Site on behalf of a business or other organisation, you are responsible for ensuring that only authorised individuals have access to your organisation’s accounts and for managing user permissions.
4.5 We reserve the right, at our discretion, to suspend or disable any account, or restrict access to any part of the Site, if we reasonably believe that:
a. You have breached these Terms;
b. your account has been compromised; or
c. It is necessary to do so for security, legal or operational reasons.
4.6 We are not responsible for any loss or damage arising from your failure to comply with this Section 4.
5. Information, tools and simulations on our Site
5.1 The content on our Site is provided for general information only. Although we take reasonable care to ensure that the information on the Site is accurate, complete and up to date, it is provided on an “as is” and “as available” basis and we make no representations, warranties or guarantees, whether express or implied, that the content is accurate, complete or up to date.
5.2 The Site may include tools, calculators, scores and simulations (for example, estimates of energy use, potential bill savings, carbon reductions or “heat pump readiness”). These outputs are based on assumptions, models and data sources which may not fully reflect your individual circumstances, property, energy usage or future changes in tariffs, technology or policy.
5.3 Any estimates or projections provided through the Site are for illustrative purposes only. They:
a. do not guarantee any particular level of savings, performance or outcome;
b. do not confirm eligibility for any grant, subsidy, finance or other third-party scheme; and
c. should not be relied upon as the sole basis for making decisions about installing technologies, entering into financial arrangements or undertaking retrofit works.
5.4 Unless we state otherwise, nothing on the Site constitutes financial, tax, legal, investment or regulated advice. You should consider obtaining professional advice before taking, or refraining from, any action on the basis of information obtained from the Site.
5.5 The Site may use or rely on data from third-party sources (for example, energy suppliers, smart meter data providers, weather services or public datasets). We are not responsible for the accuracy, completeness or availability of any third-party data, and we are not liable for any loss or damage you may suffer as a result of relying on such data.
5.6 You are responsible for verifying that any technology, finance product or retrofit measure is suitable for your property and circumstances, and for complying with any instructions, standards or regulations that apply.
6. Intellectual property rights
6.1 The Site and all content on it (including text, graphics, logos, icons, images, videos, software, tools, data compilations and page layouts) are owned by or licensed to Heatio Limited and are protected by copyright, trade mark and other intellectual property laws and treaties around the world. All such rights are reserved.
6.2 You may download and print extracts from the Site for your personal use, or for internal use within your organisation, provided that:
a. you do not modify the copies in any way;
b. you do not remove or alter any copyright, trade mark or other proprietary notices; and
c. you do not use any content from the Site in a way that suggests any association with, or endorsement by, us where none exists.
6.3 Except as expressly permitted in these Terms or as otherwise agreed in writing by us, you must not:
a. copy, reproduce, distribute, republish, download, display, post or transmit any part of the Site in any form or by any means; or
b. use any part of the content on the Site for commercial purposes.
6.4 “Heatio” and any related names, logos, product names and slogans are trade marks of Heatio Limited. You are not permitted to use them without our prior written consent.
6.5 Any names, logos or trade marks of our partners, customers or other third parties which appear on the Site are used with permission and remain the property of their respective owners. No licence or right in any such third-party trade marks is granted to you by your use of the Site.
7. User content and feedback
7.1 From time to time, the Site may allow you to submit information or content to us, for example, through enquiry forms, feedback forms, surveys, testimonials or other interactive features (“User Content”). You are responsible for all User Content you submit.
7.2 You must ensure that any User Content you provide:
a. is accurate (where it states facts) and genuinely held (where it states opinions);
b. is lawful and compliant with these Terms; and
c. does not infringe the rights (including intellectual property and privacy rights) of any other person.
7.3 You must not submit any User Content that is defamatory, obscene, offensive, hateful, discriminatory, threatening, invasive of privacy, misleading or otherwise inappropriate, or which promotes illegal activity.
7.4 You retain ownership of any intellectual property rights that you hold in your User Content. However, by submitting User Content to us, you grant us a worldwide, non-exclusive, royalty-free, transferable, sub-licensable licence to use, store, reproduce, adapt, publish, translate, create derivative works from, distribute and display that User Content to the extent reasonably necessary to operate, improve and promote the Site and our services.
7.5 We may anonymise and aggregate User Content and any related data for analytics, research and product development purposes. Where we do so, such anonymised data will no longer be treated as personal data.
7.6 If you provide us with feedback, ideas or suggestions about the Site or our products and services (“Feedback”), you agree that we may use that Feedback without restriction and without any obligation to compensate you, and that we do not give up any rights to use similar or related ideas previously known to us, developed by our staff or obtained from other sources.
7.7 We reserve the right, but have no obligation, to review, edit or remove any User Content that we believe breaches these Terms or is otherwise inappropriate.
8. Third-party websites and services
8.1 The Site may contain links to third-party websites or resources. These links are provided for your information and convenience only. We have no control over the content, security, availability or privacy practices of those websites or resources, and we are not responsible for them.
8.2 The inclusion of any link on the Site does not imply that we endorse the linked website, its operator or any products or services referred to on it.
8.3 Your use of third-party websites or resources is at your own risk and may be subject to the terms and conditions and privacy policies of those third parties. You should read those terms and policies carefully before using such websites or services.
8.4 The Site may also incorporate or rely on third-party services or data sources (for example, analytics services, mapping or weather data, or smart meter data providers). While we take reasonable care in selecting and integrating such services, we are not responsible for:
a. the availability, accuracy or completeness of any third-party service or data; or
b. any loss or damage you may suffer as a result of your reliance on them.