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Cookie Policy

Last updated: 14 November 2025

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This Cookie Policy explains how Heatio Limited (“Heatio”, “we”, “us” or “our”) uses cookies and similar technologies on our website.

It should be read together with our [Privacy Policy], which explains how we use personal data.

By clicking “Accept” on our cookie banner or adjusting your cookie settings, you agree to our use of cookies as described in this Policy.

 

1. What are cookies?

Cookies are small text files that are placed on your device (such as your computer, tablet or smartphone) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owners.

Similar technologies (such as pixels, tags, local storage and scripts) can also be used for similar purposes. In this Policy, we refer to all of these as “cookies”.

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2. Who sets the cookies?

Cookies may be:

  • First-party cookies – set directly by us on our website.

  • Third-party cookies – set by other organisations (for example, analytics providers or advertising partners) via our website.

Third parties may use cookies to provide services to us (such as analytics) or to deliver their own services (such as advertising or embedded content).

 

3. Types of cookies we use

We group the cookies we use into the following categories:

 

3.1 Strictly necessary cookies

These cookies are essential for our website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as:

  • Setting your privacy or cookie preferences;

  • Filling in forms;

  • Logging into secure areas of the site.

You can set your browser to block these cookies, but some parts of the site may then not work correctly.

Examples may include:

  • Cookies that remember your cookie preferences;

  • Session cookies that keep you logged in while you navigate the site.

 

3.2 Performance and analytics cookies

These cookies help us understand how visitors use our website so we can measure and improve performance. They allow us to:

  • See which pages are most and least popular;

  • Understand how visitors move around the site;

  • Identify where errors occur.

The information these cookies collect is aggregated and is not used to directly identify you.

Examples may include (for illustration):

  • Cookies set by web analytics tools (such as Google Analytics) to collect information about page views, session length and user journeys.

  • Cookies used to understand how effective our marketing campaigns are.

If you do not allow these cookies, we will have less insight into how our website is used and where to improve it.

 

3.3 Functionality cookies

These cookies allow the website to provide enhanced functionality and personalisation. They may be set by us or by third parties whose services we have added to our pages.

Examples include:

  • Remembering choices you make (such as your region or language);

  • Remembering data you previously entered so you don’t have to retype it;

  • Supporting interactive features or embedded content.

If you do not allow these cookies, some or all of these services may not function properly.

 

3.4 Targeting and advertising cookies

These cookies may be set through our website by our advertising or social media partners. They can be used to:

  • Build a profile of your interests based on your browsing behaviour;

  • Show you relevant adverts on other websites;

  • Measure the effectiveness of digital campaigns.

They do not store information that directly identifies you, but they work by uniquely identifying your browser and internet device.

If you do not allow these cookies, you will still see advertising online, but it may be less relevant to you.

Examples may include (for illustration):

  • Cookies used by social media platforms (such as LinkedIn) to measure engagement with our content and campaigns;

  • Advertising cookies used to create anonymised audiences or “remarketing” lists.

 

4. Specific cookies we use

The exact cookies used on our website may change from time to time as we update or improve our services.

If you are using a cookie consent tool, it may provide a detailed list of individual cookies, including:

  • Cookie name;

  • Provider;

  • Purpose;

  • Expiry;

  • Type (first-party/third-party).

Where such a list is available through our cookie banner or “Cookie settings” link, that list forms part of this Cookie Policy.

 

5. How you can manage your cookie preferences

 

5.1 Through our cookie banner or settings

When you first visit our website, you will see a cookie banner or pop-up asking you to set your preferences. You can:

  • Accept all cookies;

  • Reject non-essential cookies; or

  • Customise your preferences by category.

You can change your preferences at any time by using the “Cookie settings” link (usually available in the footer of the site or via the banner).

Please note that strictly necessary cookies cannot be turned off, as they are required for the website to function.

 

5.2 Through your browser settings

Most web browsers allow you to control cookies through their settings. You can usually:

  • See which cookies are stored;

  • Delete cookies;

  • Block cookies from all or specific websites;

  • Block third-party cookies;

  • Set your browser to delete cookies when you close it.

 

How you do this varies by browser. You can use your browser’s help or support pages to find more information.

If you choose to block all cookies (including strictly necessary cookies), some parts of our website may not work correctly or may not work at all.

 

6. Legal basis for using cookies

For strictly necessary cookies, our legal basis is our legitimate interests in operating a secure, effective website.

For all other types of cookies (such as analytics or advertising cookies), we rely on your consent. You can withdraw or change your consent at any time via the cookie settings on our website.

 

7. Changes to this Cookie Policy

We may update this Cookie Policy from time to time, for example to reflect changes in:

  • The cookies we use;

  • The technologies we rely on;

  • Applicable laws or regulatory guidance.

When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Policy periodically to stay informed about our use of cookies.

 

8. Contact us

If you have any questions about this Cookie Policy or our use of cookies, you can contact us at:

  • Email: hello@heatio.com

  • Telephone: 0151 540 3998

  • Post: Heatio Limited, Edward Pavilion, Royal Albert Dock, Liverpool, Merseyside, England, L3 4AF

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